GENERAL TERMS OF USE

SHIPMENTS AND RETURNS

CONDITIONS OF DELIVERY

Orders will be delivered within 24/48 hours after payment has been received.

Winter hours

All orders placed after 5:00 p.m. Monday through Thursday will be dispatched on the following day. Orders placed on Friday after 1:00 p.m. will be dispatched on Monday provided it is a working day. In case an order is placed on holiday, it will be dispatched on the following working day.

Summer hours

All orders placed after 2:00 p.m. Monday through Thursday will be dispatched on the following day. Orders placed on Friday after 2:00 will be dispatched on Monday provided it is a working day. In case an order is placed on holiday, it will be dispatched on the following working day.

Delivery will be made via ASM and GLS/ASM to Europe.

Shipping costs may vary depending on parcel weight and destination.

Free shipping for orders above 50 euros in the Iberian Peninsula and the Balearic Islands. For orders below 50 euros, the applicable shipping fees will be as follows:

Galicia: 2.94€ + taxes

Mainland Spain: 4.51€ + taxes

Balearic Islands: 9.47€ + taxes (major islands) 11.25€ + taxes (minor islands)

Portugal: 5.03€ + taxes

Europe shipping is classified by zones (IV, V and VI) as follows, and it will be free of charge for orders above 85 euros. For orders below 85 euros, shipping fees will be 14.60 euros + taxes for zones IV and V, and 20.60 euros + taxes for zone VI.

IV: Germany and France

V: Austria, Belgium, Great Britain, Italy, Holland

VI: Czech Republic, Denmark, Poland, Slovenia, Slovakia 

RETURNS POLICY

In case you receive a damaged or faulty product, please contact us immediately via email to info@laespiralverde.com.

You can return the damaged or faulty product within 14 days from the day you received it, provided the product is in its original packaging and in perfect condition. After such period, we will not accept any return.

In case the return requirements are met, return shipping will be at our expenses and we will send a new product to you to replace the faulty one.

The courier will make up to two attempts of delivery. In case your parcel cannot be delivered on the second attempt, it will be returned to La Espiral Verde. Then, we will refund the total amount paid minus shipping and return costs within 14 days.

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To use the services or to purchase the products and/or services on laespiralverde.com you must accept the following terms of use:

1.- Acceptance and availability of General Terms of Use

By accepting these general terms of use, you acknowledge that you are of legal age to form a binding contract and that you have read and accept the present general terms of use.

These general terms of use (hereinafter the “General Terms”) govern the contractual relations with the users-customers (hereinafter the “Customers”) of the website http://www.laespiralverde.com, property of LA ESPIRAL VERDE S.L. (hereinafter “laespiralverde.com”).

The Customers accept the General Terms from the moment they use or hire the service and/or purchase any product. This document may be printed and stored by the Customers.

laespiralverde.com puts at the disposal of the Customers the e-mail info@laespiralverde.com for any queries about these General Terms.

2.- Applicable legislation

These General Conditions have been drawn up in accordance with the provisions of General Contractual Conditions Act 7/1998, Royal Decree 1/2007 approving the revised text of the General Law on the Protection of Consumers and Users, Royal Decree 1906/1999 which regulates telephone and electronic contracting with general conditions, Data Protection Act 7/1996, Retail Trade Act 7/1996, and Information Society and E-Commerce Services Act 34/2002.

3.- Modification of the General Terms

laespiralverde.com may modify these General Terms with sufficient prior notice to the Customers, in order to improve the services and/or products offered on the website. By publishing any modification on the website of laespiralverde.com, such duty of notification will be considered fulfilled.

In any case, you may read the General Terms before using any service and/or purchasing any product.

4.- Description of products and services

The products of laespiralverde.com offered on the website or on the phone may be returned with no penalty within 14 days from the date of reception, in accordance with Royal Decree 1/2007 approving the revised text of the General Law on the Protection of Consumers and the Users Retail Trade Act 7/1996.

We recommend you to contact us by e-mail or on the phone before you cancel or return any order.

5.- Intellectual property

The intellectual and industrial property rights on artworks, trademarks, logos, and any other susceptible of protection on the website of laespiralverde.com are owned by LA ESPIRAL VERDE S.L., unless otherwise stated. Any non-authorised reproduction, distribution, trading or transformation of such artworks, trademarks, etc. constitute an infringement of the intellectual and industrial property rights of laespiralverde.com or the owner thereof, and may lead to any judicial or extrajudicial actions they may be entitled in the exercise of their rights.

6.- Use of the service and liabilities

laespiralverde.com does not guarantee the permanent availability of the services, and shall not be held responsible for any damages arising from the unavailability of the service due to force majeure or errors in the data transfer networks beyond their control.

laespiralverde.com shall not be held responsible for the contents of other websites owned by third parties which laespiralverde.com cannot control. The Customer states that is aware of the information provided by laespiralverde.com through their services.

7.- Privacy and protection of personal data

By submitting their e-mail address or other personal details necessary to hire certain services, the Customers authorise such data to be processed and used to send communications with marketing or advertising purposes as regards the products and services offered by laespiralverde.com. At any time, the Customers may withdraw such consent by sending an e-mail to info@laespiralverde.com

laespiralverde.com declares their compliance with current legislation on data protection, more specifically, with the Data Protection Act 15/1999 and Royal Decree 1720/2007 approving the Regulations implementing such Data Protection Act. At any time, the Customers may exercise their rights of access, rectification, cancellation and opposition by sending an e-mail to info@laespiralverde.com

8.- Notifications

All notifications, requirements, petitions and other communications made between the Parties as regards these General Terms must be in writing and will be considered to have been duly effected when they have been personally delivered or send by ordinary post to the other party's address or email address, or to any other address or email indicated by each party to the other for these purposes.

9.- Nullity and ineffectiveness of the Clauses

If any clause included in the General Terms were to be declared, totally or partially, null or ineffective, such nullity or ineffectiveness would only affect that clause or the part thereof resulting null or ineffective, the General Terms remaining fully in force in relation to all other contents and clauses.

10.- Applicable legislation and competent jurisdiction

The present General Terms shall be governed and interpreted in accordance with the Spanish legislation.

Both parties expressly agree to submit any dispute arising from these General Terms to the Law Court of Vigo, waiving their own jurisdiction, if different.